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Shipping & Returns

CANCELLATIONS AND REFUNDS


If you need to cancel your order after placement, please email Support Services at customerservice@fanmats.com within 24 hours. The term “Cancellation” must be in the subject line of the email and the order number or PO must be included in the email. SLS can not guarantee your order will be canceled if you do not email Support Services within 24 hours.

Sports Licensing Solutions accepts returns only in the event of manufacturing defects or shipping errors. Sports Licensing Solutions does not authorize returns for buyer’s remorse or other reasons. Before returning any merchandise to Sports Licensing Solutions you must contact our Support Services department to obtain a Returned Goods Authorization number (RGA#). Shipments without a valid RGA# will be refused by Sports Licensing Solutions and returned to the sender. Returned merchandise must be in original condition and packed in original packaging.

Credits are processed within 30 days of receipt of the return shipment by Sports Licensing Solutions.

RESELLER ACCOUNTS

All claims regarding shipments should be made in writing within five (5) business days of receipt. This includes but not limited to shortages, damages, or shipping errors. All sales are final.


REPLACEMENT OF DAMAGED PRODUCTS

Sports Licensing Solutions will replace damaged or defective Products and refund your shipping costs as long as the following conditions are met:

  1. That you email Sports Licensing Solutions Support Services and obtain authorization to return.
  2. All instructions given by Support Services are followed.
  3. The packing slip is included with the package

Standard production lead time applies for replacement products

 

 

SHIPPING

Products are shipped by FedEx, UPS or USPS First Class Mail to anywhere in the continental United States, Alaska, Hawaii and APO/FPO addresses. Please allow up to 2 weeks for delivery. All prices in US Dollars.

Shipping rates for individuals and Resellers (must have a reseller account) are as follows and are subject to change:

 

 

$0.00 to $8.99

$7.99

 

$9.00 to $14.99

$9.99

 

$15.00 to $19.99

$12.99

 

$20.00 to $49.99

$14.99

 

$50.00 to $74.99

$19.99

 

$75.00 to $99.99

$21.99

 

$100.00 to $249.99

$34.99

 

$250.00 to $499.99

$49.99

 

$500.00 to $999.99

$59.99

 

$1000.00 or more

Call for quote

 

 

If order contains only Get-A-Grips, Emblems, Headrest Covers, License Plate Frames, and Car Caddies.

 

$0.00 to $8.99

$2.99

 

$9.00 to $14.99

$3.99

 

$15.00 to $19.99

$4.99

 

$20.00 or higher

Normal freight grid applies

 

Due to higher shipping weight, a freight surcharge of $1.00/set or piece will be applied to vinyl car mats, vinyl door mats, vinyl cargo mats, deluxe mats, motorcycle mats, and golf hitting mats.

 

Additional shipping charges apply to some states as shown below:

 

 

Alaska

$20.00

 

APO/FPO

$20.00

 

Hawaii

$20.00

 

Puerto Rico

$20.00

 

All products in a single order must be shipped to the same location.

 

To better help our customers plan when to place orders and when to expect to receive Thanksgiving and Christmas Holiday orders, we are providing the Guidelines below. Always keep in mind that we can never guarantee you will receive your order by a set date. Unplanned Supplier, Production, Weather and Shipping delays can all cause unexpected order delays. We encourage you to place your orders as early as possible to ensure that you receive them when needed.

Sports Licensing Solutions (SLS) will be closed and no shipments will be made on the following days: (2019)

  1. All Saturdays and Sundays
  2. Thanksgiving: Thursday, November 28 & Friday, November 29
  3. Christmas: Wednesday, December 25
  4. Memorial Day: Monday May 27
  5. Independence Day: Thursday July 4
  6. Labor Day: Monday September 2

 

Guidelines for Black Friday Deliveries: Orders received by 5:00 pm on the following days should be delivered on November 23 or sooner:

  1. FedEx, UPS Ground or USPS:
    1. Quick-ship products: November 15
    2. Regular products: November 8
  2.  FedEx, UPS 2-Day, USPS Priority Mail:
    1. Quick-ship products: November 22
    2. Quick-ship products: November 25
    3. Regular products: November 15
  3.  FedEx, UPS Overnight, USPS Express Mail   
    1.  Regular products: November 18

 

 

Guidelines for Christmas Holiday Deliveries: Orders received by 5:00 pm on the following days should be delivered on December 24 or sooner:

  1. FedEx, UPS Ground or USPS:
    1. Regular products: December 2
    2. Quick-ship products: December 9
  2.  FedEx, UPS 2-Day, USPS Priority Mail:
    1. Regular products: December 12
    2. Regular products: December 13
    3. Quick-ship products: December 19
  3.  FedEx or UPS Overnight:
    1. Quick-ship products: December 20

 

 

Notes:

  1. We experience our highest volumes of orders at the end of the calendar year and regularly operate at maximum production capacity. Lead times during this period may exceed our normal 7-10 days.
  2. The above order cutoff dates are provided as a guideline only and are not a guarantee that orders will arrive by the indicated holiday. We encourage customers to place their holiday orders as soon as possible to allow for delays due to high production volumes, supplier shortages and/or shipping delays caused by shipping companies.
  3. Orders must be received by 5:00 pm on the indicated cut-off days. We are unable to allow any changes or modifications to orders once they have been entered without resetting the order date, which may cause the order to miss the cutoff date.
  4. Cancellation of holiday orders is allowed within 24 hours of receipt of the order, provided the order has not yet shipped. All cancellations must be submitted via email with “Cancellation” written in the subject of the email.
  5. Orders shipped via SLS will be shipped via FedEx Ground, Home Delivery, Smart Post or USPS (no Saturday delivery). Unfortunately we are not able to offer upgraded shipping services for orders shipped via our FedEx account.

 

Lead times and cutoff times are for internal shipping times for SLS (from order receipt to shipping). SLS is not responsible for delays caused by carriers.